Returns & Exchanges

At Kiokii and..., we want you to love your beauty routine, which is why we offer a 14-day return window for unopened and unused products. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or tested.

1

Initiate Your Request

Contact our customer service team within 14 days of receiving your order with your order number and the list of items you wish to return.

2

Secure Packaging

Place the unopened beauty products in their original packaging to ensure they remain protected during transit back to our warehouse.

3

Ship the Items

Affix the provided return label to your package and drop it off at any authorized courier location; return shipping costs may apply.

4

Receive Your Refund

Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing